FAQ
We receive hundreds of emails every week from our users who ask numerous of questions. That’s why we have put together a Frequently Asked Questions (FAQ) page for you to get the instant answer for some of the most common questions that arises.
FAQ
Frequently Asked Questions
How Do I Get Started?
Are you ready to sign up and get an account started with us? If so, simply send us a message with your phone number in the message and one of our sales agents will give you a call as soon as possible to discuss different options that will best fit your specific needs. Once signed up, you’ll be given logins to use.
I've Forgotten My Password
Don’t worry, it seems everyone forgets their password sometimes. If you wish to reset your password you can click the button below the Member’s Area that says “Reset Password”. Alternatively, you can request any one of our support agents to reset the password on your behalf.
How Do I Redeem A Special Offer or Coupon?
Whenever we give our subscribers and clients a special offer or coupon it is a limited time offer. Typically, the offer has expired and you are visiting a page that no longer allows checkout or the coupon code is now invalid. You may reach out to our one of support agents to verify any special offer or coupon.
How Do I Obtain A Refund?
If you are not happy with any purchase, simply contact support to ask for a refund. You will need to supply your purchase email address and a receipt number, if available. Once an agent has located the account and verified you are within the return window, they will issue a refund immediately.
Why Can't I Sign In?
The primary problem that occurs is the use of the wrong email address when logging in. Did you use the purchase email that you checked out with? If you are still unable to sign in, you may reset your password and see if that fixes it. If you are still experiencing issues an agent will be glad to reset your account.
How Do I Purchase?
All of our products and services require a phone consultation with one of our sales agents. We want to insure you are getting the best product that fits all your needs. Additionally, not all of our services have a uniform return policy and we always want to discuss the differences in all that we offer.
What Are Your Business Hours?
We offer support 24/7 through our virtual support agents. Just send us an email or use our contact page to reach out. If you wish to receive live support or phone support, our agents are only available 11AM to 4PM EST Monday through Friday.
Can You Delete My Account Information?
We are GDPR Compliant and follow all according guidelines. If you no longer wish to have your information placed inside our tracking system, we can delete it for you; however, we require that you are no longer an active customer for any of our products or services.
Still Have Questions?
If our frequently asked questions page did not answer the question you had – click on the contact link in the menu to reach out to one of our support agents who will assist you immediately.